Returns & Refunds

Thank you for shopping with The Stitch Inn, your go-to destination for wool and patchwork supplies in New Zealand. We strive to provide high-quality products, and your satisfaction is our priority.

Please review our Return/Refunds Policy below:

Returns:

• We accept returns within 7 days of the purchase date.
• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
• Proof of purchase is required for all returns.

Refunds:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, the refund will be processed, and a credit will be automatically applied to your original payment method within a specified number of days.
• Please note that all of our digital products and classes are not eligible for refunds.

Exchanges:

• We only replace items if they are defective or damaged. If you need to exchange an item, please contact us within 7 days of receiving the product.

Return Shipping:

• Customers are responsible for the cost of return shipping unless the item is defective or damaged.

Contact Us:

• If you have any questions or concerns about your return, please contact our customer service team at info@thestitchinn.nz